Download GoToAssist to allow Remote Control
If you would like one of our technicians to connect remotely and assist you, we need to install our support tool. This allows us, with your permission to control your keyboard and mouse and fix your problems over the internet!
Please Note: We can only control your computer with your permission, the software requires you to accept the incoming request before we have access!
Download & Run GoToAssist
1) Give us a call on +44(0) 1473 728811
2) Click the Download button as instructed on the phone.
3) Choose to "RUN" the file, see below for examples of how this looks.
4) Accept any prompts from Windows, we want to run this file!
5) You will see a message asking to allow remote access, Click accept!